Privacy and Personal Information Protection Policy

Dans la rue’s web site is provided as a service to its visitors. Dans la rue reserves the right to modify, add or delete any information or any element of this site, at any time and for any reason.

All Dans la rue employees and volunteers who access personal information as part of their duties must comply with this policy.

Dans la rue is committed to respecting your privacy and protecting the personal information it collects as part of its operations.

By providing personal information to Dans la rue, whether to receive services, make a donation or participate in an event, you acknowledge that this personal information will be treated in accordance with this policy, which is available on Dans la rue’s website.

Dans la rue may collect your personal information in the course of its operations. The collection, use and disclosure of this personal information are governed by personal information protection laws, including the Act respecting the protection of personal information in the private sector (CQLR, c P-39.1).

This policy explains the following:

• How your personal information is collected, used and disclosed
• Your rights with regard to your personal information
• Who is responsible for protecting the personal information that Dans la rue collects, uses and discloses.

Only individuals whose duties require access to personal or private information are granted such access. Any such individuals must comply with this policy.

2.1 Definition

Personal information is any information that relates to a physical person and makes it possible to directly or indirectly identify that person. Personal information includes, but is not limited to, your first and last names, gender, address, phone numbers, email address and information related to your family situation or health.

2.2 Professional Information

In contrast, professional information collected in a business context, including name, job title, workplace address, and work phone numbers and email address, may be exempt from data protection requirements under the applicable legislation.

In the course of its operations, Dans la rue collects private personal information in order to manage relationships with and provide services to individuals. Dans la rue does not collect more information than is necessary for these purposes.

Personal information is collected, used and disclosed for the following purposes:

• Managing youth services (e.g., creating a personal file, registering them in activities)
• Managing donor records (e.g., raising funds, processing donations, issuing receipts)
• Organizing events
• Recruiting and managing employees
• Selecting and managing volunteers
• Tracking visits to and engagement on our website and social media platforms
• Evaluating and improving our services and operations
• For other purposes, as requested by Dans la rue.

In all cases, disclosure of private and personal information is governed by this policy and applicable legislation.

4.1 Personal Information

Unless permitted or required by applicable laws, Dans la rue will not disclose your personal information to third parties without your consent.

By using our services, making donations, participating in events and activities, or providing information on our website or social media platforms, you consent to the collection, use and disclosure of your private and personal information in accordance with this policy.

Unless legal or contractual restrictions apply, you may withdraw your consent at any time.

Nevertheless, in some specific circumstances authorized by the law, Dans la rue is permitted to use and disclose your personal information without informing you or seeking your consent. For example, Dans la rue may use your personal information without your consent for purposes consistent with the purposes for which it was collected, for purposes that are clearly for your benefit, or to prevent or detect fraud. Dans la rue may also disclose your personal information to our service providers without your consent in urgent situations where life, health or safety is at risk, to prevent an act of violence or to complete a commercial transaction.

4.2 Personal Information of Minor Children

Personal information for minors under 14 years of age will not be collected without consent from the holder of parental authority or a tutor (guardian).

5.1 Collection

Dans la rue collects, uses and discloses personal information only for the purposes listed below and other purposes permitted by law.

If you submit personal information on our website or other digital platforms for the purpose of publication, Dans la rue will publish your information and may use it in accordance with the permissions you grant.

5.2 Use

Dans la rue uses personal information only to provide requested services and for the following purposes:

• To respond to requests for information
• To improve our services
• To provide all other complementary services
• To meet legal requirements
• To monitor the quality of the services provided, and to prevent errors and fraud
• To send out surveys and communications.

5.3 Disclosure of Personal Information

Dans la rue may disclose your personal information to any of its employees, professional consultants, volunteers, suppliers or subcontractors as is reasonably required to provide services or for the purposes outlined in this policy.

Your personal information will be disclosed to third parties only in accordance with this policy, unless required or permitted by law, or ordered by a court of competent jurisdiction.

5.4 International Data Transfer

Information collected by Dans la rue is stored and processed primarily in Quebec, but may be transferred, for technical or operational reasons, to a data processing centre elsewhere in Canada or the United States.

Personal information published on our website or submitted for online publication will be available, via the Internet, to the entire world. Dans la rue cannot prevent the use, nefarious or otherwise, of this information by third parties.

You expressly agree to the transfer of personal information as described in this section.

Dans la rue has implemented reasonable measures to ensure that the personal information it collects is accurate and complete, and limited to what is strictly necessary for the purposes for which it is collected.

Dans la rue and/or its subcontractors store private personal information only for as long as is necessary for the purposes for which it was collected and in accordance with applicable legal requirements and regulations.

Dans la rue requires its subcontractors to sign confidentiality agreements and apply policies equivalent to this one.

8.1 Protection of Personal Information

Dans la rue has implemented numerous physical, technological and administrative security measures to protect personal information and confidential data from unauthorized access, use and disclosure, and other types of breaches.

8.2 Access Management

Only individuals whose duties require access to personal or private information are granted such access. Data access is logged and monitored.

8.3 Training and Awareness

Dans la rue’s employees, volunteers and partners receive training on and are made aware of the importance of protecting personal information.

8.4 Privacy Impact Assessment

Dans la rue prepares a privacy impact assessment (PIA) when acquiring, developing or redesigning any information systems or electronic service delivery systems involving the collection, use, disclosure, retention or destruction of personal information. The impact assessment must establish that the use of personal information is warranted.

If information is transferred outside Quebec, a privacy impact assessment will be conducted for the transfer process.

8.5 Privacy Breach Management

If Dans la rue determines that a privacy breach presenting a serious risk has taken place, it will immediately inform the Commission d’accès à l’information, as well as anyone whose information has been compromised by the breach. Dans la rue may also notify any person or organization capable of reducing this risk, disclosing only such personal information as is necessary for this purpose, without the consent of the person(s) involved. In all cases, the incident will be logged for reference purposes.

8.6 Destruction

Dans la rue has physical and technological security measures in place to ensure that the personal information it stores is protected from accidental or inadequate destruction, loss and disclosure.

Dans la rue keeps personal information only for as long as is necessary for the purposes for which it was collected. Dans la rue then destroys or de-identifies the information in accordance with the law and its own data retention schedule. During the process of destruction or de-identification, Dans la rue takes all necessary measures to ensure that privacy is maintained and that no unauthorized persons are able to access personal information.

Dans la rue uses cookies and similar technologies on its website to collect personal information. This information allows Dans la rue to analyze website traffic and engagement in order to provide users with an enhanced, personalized experience. You can find more information about this subject in our Website Cookie Policy.

In certain circumstances, and when permitted by applicable legislation, you can send in a written request with proof of identity to see which of your personal information Dans la rue has collected, used and disclosed, and request that this information be modified, or withdraw your consent for its use and disclosure.

As required or permitted by law, you may be entitled to additional rights, including (i) the right to control the disclosure of your personal information; (ii) the right to receive your digitized personal information in a commonly used, structured format and to transmit this information directly to another organization; (iii) the right to be informed of and submit observations about automated decision-making; and (iv) the right to request information on how personal information is processed.

If you believe that the Act respecting the protection of personal information in the private sector has been violated, you have the right to file a complaint with the Commission d’accès à l’information in Quebec.

11.1 Our Commitment

Dans la rue is committed to responding to any questions or concerns that you may have with regard to this policy or the protection of personal information.

11.2 Contact Information

Send any requests or complaints regarding this policy or the protection of personal information to Dans la rue’s Privacy Officer at the following address:

Dans la rue
533 Ontario Street East, Suite 450
Montreal, Quebec  H2L 1N8
Email: confidentialite@danslarue.org

This policy is effective as of April 1, 2024. It supersedes all previous versions.

Dans la rue reserves the right to modify this policy at any time. All modifications will be published on the Dans la rue website. Your continued use of Dans la rue’s services after these modifications are made known constitutes acceptance of the modifications.

Dans la rue will do everything possible to ensure that this site contains valuable information. However, it is impossible to guarantee that the site is error-free, up-to-date, accurate or complete. Everything on this site is provided “as is.” No warranty, formal or implied, regarding the content of this site is provided. Under no circumstances, Dans la rue, its directors, employees, agents, vendors or suppliers shall be liable, directly or indirectly, for any direct, indirect, consequential, deterrent, special or other damage: loss of data, revenue or profits; loss or damage to property or third party claims arising out of or in connection with the use of this website and its contents or any other hyperlinked websites.